Terms of delivery

Delivery conditions

Orgalime S 2012, "General provisions for the supply of mechanical, electrical and electronic products" applies unless otherwise stated. We reserve the right to change construction, dimensions, manufacturer or prices without prior notice. When canceling an order before delivery has taken place, we have the right to charge a cancellation fee for non-stocked items of at least 15% of the value. For specially ordered/specially manufactured material, the cancellation cost can amount to 100%.

Lead-/ Delivery times

If we have the product you ordered in stock, we normally ship the same day. Our last order time for next working day delivery is Monday to Friday 16:00 CET. Shipping fee is added according to the current customer agreement or Hissmekano's general delivery conditions.

Shipping

Hissmekano offers a variety of shipping options. Please contact us if you have further questions or are in need of special solutions: customersupport@hissmekano.com. Hissmekano is not responsible for damage during shipping. All shipping is at the buyer's risk.

Return Policy

- Remember to always notify Hissmekano of your return needs in advance! We need this information to be able to set up a return case: Your contact details, our order number and/or invoice number and reason for return/complaint. Hissmekano takes no responsibility for unmarked returns that are sent to us unannounced.

• We charge a return fee that is deducted from your refund. Taking into account unpacking costs, inspection, possible adjustment work, the return deduction will never be less than 35% of the value of the returned material.
• Only returns for which we can be held responsible, i.e. wrong delivery or manufacturing fault, will be accepted at no extra cost to the buyer.
• Other returns must be approved by us, in which case our order or invoice number must be stated.
• Approved returns must always be returned in the original packaging.
• All products you return must be in the same condition as when you received them.
• Specially manufactured or custom-made products are not accepted for return.
• Products specially ordered according to the customer's specification and material not in stock will not be accepted for return.
• Electrical components in broken packaging are not accepted for return.
• Goods in sealed packaging where the sealing has been broken are not accepted for return.
• All goods are inspected upon return and returned products are not accepted if they are incomplete, used or have been handled carelessly.
• Returns for a value of less than SEK 500 will not be accepted or replaced.

Return shipments

Return shipments in transit are at the responsibility of the customer until they arrive at our warehouse. Ensure that they are packaged securely so that they are not damaged on the way back to us and that the return shipment is approved for international shipping and is export-cleared if you are returning from abroad and outside the EU's customs and tax area. Please ensure that your returns are delivered at place to our warehouse address as we are unable to administer returns delivered to collection points, and cannot be held responsible for returns sent to the wrong address.

Please ensure that you are returning the correct item and that the item is complete when making a return. The correct item must be returned for you to receive a refund. Incorrect returns may be discarded. If you have accidentally returned the wrong item please contact us as soon as possible. customersupport@hissmekano.com

Product quality

Own production since 1938

Hissmekano has manufactured mechanical elevator components, safety products and electronics under its own name and as a subcontractor to other parties in the elevator market since 1938. Our production, both in Sweden and Estonia, is of the highest quality and is certified according to ISO 9001 and ISO 14001. Furthermore, we continuously develop new products for the elevator industry and has the capacity to, for example, support our partners with contract manufacturing, supplying replicas or produce aftermarket components for products that are hard to find or have gone out of production.

Product range

Hissmekano wants to satisfy our customers with spare parts and components for elevators and escalators with the highest possible quality and at a competitive price. Therefore, we offer a mixed range of our own products and third-party manufactured original parts or replacement products of equivalent quality.

Warranty Terms & Conditions

Orgalime S 2012, "General provisions for the supply of mechanical, electrical and electronic products" applies unless otherwise stated. We reserve the right to change construction, dimensions, manufacturers and prices without prior notice. Hissmekano places high demands on its products and offers an extended warranty on select products outside of Orgalime S 2012. The following applies to these extended guarantees: The validity of the warranty applies from and including the invoice date and extends for the following time:

• a. Products manufactured by Hissmekano: 2 years
• b. Refurbished frequencies from NDC, model V3F16L, V3f16ES, V3F16R & KDL16L: 25 years
• c. Refurbished frequencies from NDC, other models: 2 years
• d. Other products: 1 year

The warranty is valid provided the customers maintenance contract remains in force. The warranty covers defects resulting from faulty design, materials or workmanship and will be remedied by repair or replacement of defective part. Hissmekano is not liable for defects caused by faulty maintenance, incorrect installation or faulty repair by the customer. Nor shall Hissmekano be liable for any loss the defect may cause including loss of production, loss of profit and other indirect loss. Hissmekano is not liable for defects caused by defects due to faulty maintenance, incorrect installation or faulty repair or to alterations carried out without Hissmekano’s consent.